Hunter Pain Clinic is a smoke free environment serving consumers from the Hunter, the upper Hunter and the Central Coast.
We provide care, treatment and education to people living with chronic pain and will assess you as an individual and respond to your specific needs.
Communicating with Clarity
You can ask questions about your care and actively participate in decision making to help us meet your needs and develop safe, quality healthcare for you and your family.
We will use language you can understand.
If you feel we have breached our commitment to you, you have the right to complain or make a suggestion to the Director of Business on 4985 1800, or you may contact the HCC at www.hccc.nsw.gov.au or by phoning 9219 7444 or toll free for NSW on 1800 043159.
A positive mindset can steer your treatment and care in the right direction.
We hope this is transferred to you by the actions of our staff.
We are strongly committed to ensuring your care and treatments are nationally and internationally recognised by experienced healthcare professionals.
Be Mindful & Respectful
You are our partner in planning, implementing and evaluating services and we will treat you with dignity and respect.
We will show respect with appropriate conversations and empathy, and keep you informed of what needs to be done.
We will adhere to HPC policies and procedures.
We involve staff and consumers to set goals and provide feedback through insights and responsibilities.
In turn, we aim to establish this methodology in treatment options.
Strive for Excellence
We will strive to meet your needs and expectations by listening, setting goals, having core values and providing education to staff and to you.